Fair Refunds & Cancellations
At The Podcasting Agency, we’re committed to delivering high-quality editing and content repurposing services that meet your expectations. Because our work is service-based and customized for each client, refunds are subject to the conditions below:
1. Project-Based Work (One-Time Edits or Packages)
Once editing work has started, payments are non-refundable.
If you cancel before we begin editing, you may be eligible for a full or partial refund.
2. Monthly Retainer Plans
You may cancel your plan anytime with 7 days’ notice before your next billing cycle.
Refunds are not offered for the current month’s services once editing work has started.
3. Free Sample Edits
If you are not satisfied with a free sample edit, there is no charge to you.
Paid work that follows a free sample is subject to the standard refund terms above.
4. Quality Commitment
If you are unhappy with a delivered edit, we encourage you to request revisions (as per the agreed scope). Our goal is to ensure you are satisfied with the final output.
5. Policy Changes
We may update this policy at any time. Changes will be posted here on our website.
6. Contact Us
For any questions regarding refunds or cancellations, please reach out at:
support@thepodcastingagency.com